Support & Assistance
Support before, during and after your travel programme.
How to Reach Us
Multiple channels for your convenience
24/7 Emergency Support
Round-the-clock assistance for urgent matters. Contact details provided to clients upon booking.
Client emergency line
Available 24/7/365
General Enquiries
For non-urgent questions, programme planning, or general information.
hello@roamlytravel.com
Response within 24 hours
Account Management
Your dedicated account manager for ongoing programme support.
Via your main contact
Monday-Friday, 9am-6pm UK time
Emergency Protocol
In the event of an emergency, follow these steps:
- 1.Ensure immediate safety of all group members
- 2.Contact emergency services (999 in UK, 112 in Europe) if required
- 3.Call our 24/7 emergency support line immediately
- 4.When able, please get in touch with full details
Our emergency team is available 24/7 to provide immediate support and guidance. We coordinate with relevant parties to ensure swift and effective resolution of any situation.
Frequently Asked Questions
Emergencies include any situation affecting the safety, security, or welfare of your group, including medical incidents, transport failures, or security concerns. Our 24/7 team is equipped to respond immediately.
Emergency calls are answered immediately, 24/7. Non-urgent enquiries receive a response within 24 hours on business days.
We can recommend appropriate travel insurance providers and explain coverage requirements for your programme type. However, we are not insurance brokers and advise consulting directly with insurers for policy details.
We provide guidance on visa requirements and necessary documentation for your destination. We can also recommend visa service providers, though ultimate responsibility for obtaining correct documentation rests with travellers.
We understand that circumstances change. Please refer to the booking details and terms provided in your confirmation email. Contact your account manager to discuss any required modifications.
We take all feedback seriously. Contact your account manager or our complaints team at complaints@roamlytravel.com. We acknowledge complaints within 48 hours and aim to resolve them within 10 working days.
Still Have Questions?
Our team is ready to assist with any enquiries about our services.
Start a Proposal